After Hours Care Specialist

Job Summary

Empathetic and solutions-oriented, the full-time After Hours Care Specialist will support families via phone, email, and chat by navigating care solutions and providing crisis resources during evenings and weekends in a remote environment.

Key responsibilities

• Answer inbound calls, emails, and chats with empathy and professionalism
• Guide members to mental health resources and provide critical support for urgent situations
• Verify member eligibility and document interactions accurately within the CRM system

Required qualifications

• 2-4+ years of experience in customer/client service, preferably in a human services field
• Bachelor's degree preferred or equivalent work experience
• High emotional intelligence (EQ) and strong multi-tasking skills
• Ability to thrive in a fast-paced environment and adapt to change
• Open to continuous coaching and development