After Hours Customer Advocate

Job Summary

A company is looking for an After Hours Customer Advocate to join their team.

Key Responsibilities

• Assist transportation providers with inquiries and concerns related to services
• Schedule, modify, and cancel reservations as required
• Document and manage complaints or incidents filed by providers accurately

Required Qualifications

• High School Diploma or General Education Degree (GED) required
• Zero (0) plus years of experience or equivalent combination of education and/or experience
• Basic computer proficiency and familiarity with Microsoft Word, Excel, and Outlook
• Ability to work independently and collaboratively within a team
• Willingness to learn new technology and processes quickly