After Hours IT Support Specialist

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Tue, Mar 26, 2024

Job Category: Customer Service

Career Level: Experienced

Education Level: Some College

Job Summary

A company is looking for an After Hours IT Support Specialist.

Key Responsibilities:

Respond to inbound calls, address client issues, incidents, and service requests
Field incoming help requests from clients via phone, email, & ITSM ticketing system
Perform scripted solutions, document incidents, and review/triage monitoring event alarms

Required Qualifications:

Associate's degree in Information Technology or related field preferred
Minimum 3 years of recent experience in a support role within a Managed Services Provider
Experience with virtual desktop instances, printers, mobile phone devices, and troubleshooting connectivity issues
Minimum certifications in A+, Network+, Server+, Security+
Strong technical background in various technologies like VMware, Cisco, Windows Server, Veeam backups, etc

COMPLETE JOB DESCRIPTION

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Job is Expired

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