After Hours Support Specialist

Job Summary

Working part-time on Friday nights from 5:00 PM to 8:30 AM EST, the After Hours Support Specialist will manage incoming calls from caregivers, clients, and professionals, addressing inquiries and issues while providing exceptional customer service.

Key responsibilities

• Promptly and professionally answer calls from caregivers, clients, and potential clients
• Calmly handle inquiries and resolve issues that arise during the overnight shift
• Demonstrate strong communication and problem-solving skills while multitasking effectively

Required qualifications

• At least 1 year of administrative experience in health care, elder care, or human services
• A Bachelor's degree from an accredited college
• Prior experience in a remote working environment
• Strong problem-solving skills and ability to multitask
• Must reside within commuting distance of designated office locations for occasional training and events