Aftermarket Program Manager

Job Summary

A company is looking for an Aftermarket Program Manager to lead and coordinate maintenance and service contract programs.

Key Responsibilities

• Design and enhance maintenance and service contract offerings to meet customer needs and drive growth
• Lead contract administration, including setup, negotiation, and successful implementation
• Analyze and report key program metrics, costs, and trends to leadership for strategic decision-making

Required Qualifications

• Bachelor's Degree with 3 years of experience in program management, product management, sales, aftermarket, and/or customer service, or Associate Degree with 5 years of experience in the same fields
• Experience with Salesforce is a plus
• Advanced skills in Microsoft Excel, including fluency with VLOOKUPs and Pivot Tables
• Ability to quickly learn and multitask
• Experience in transport refrigeration & fleet maintenance is an asset