Agency Complaints Specialist

Job Summary

A company is looking for an Agency Complaints Specialist.

Key Responsibilities

• Investigate and respond to written regulatory complaints from customers within required timeframes
• Manage customer escalations to ensure compliance with professional standards and company policies
• Collaborate with internal teams to resolve customer issues and improve processes based on complaint analysis

Required Qualifications

• Bachelor's Degree preferred
• 7 years of customer service experience preferred
• 3 years of experience in regulatory, compliance, or related fields, preferably in financial services
• Knowledge of bank and deposit compliance regulations
• Experience responding to written regulatory complaints