Agency Complaints Specialist

Job Summary

A company is looking for an Agency Complaints Specialist.

Key Responsibilities

• Perform risk analysis of account and transaction data to balance customer experience and risk
• Ensure compliance with regulatory timeframes and internal Service Level Agreements (SLA)
• Assist customers through various communication channels to resolve inquiries and promote customer retention

Required Qualifications

• 5 years of customer service experience
• Ability to work independently and in a team environment
• Intermediate knowledge of PC hardware and software (Word, Excel, Access, PowerPoint)
• Must achieve and maintain Escalated Call Certification
• Demonstrated ability to work well in a fast-paced environment