Job Summary

A company is looking for an Agency Customer Success Director.

Key Responsibilities:

• Lead and develop the Customer Success Managers team for the Agency segment
• Optimize the customer onboarding process to improve time to revenue
• Manage customer success metrics, develop playbooks, and meet with key customer executives

Required Qualifications:

• Bachelor's degree
• Minimum 5 years of relevant managerial experience in healthcare agency recruiting or Customer Success
• Leadership and accountability in customer success, implementation, or project management
• Experience in segment or business strategy launch/growth preferred
• Excellent organizational and communication skills