Agency Success Manager

Job Summary

Defining the agency success function from the ground up, the full-time remote Agency Success Manager will strategically consult with influential travel agencies to enhance their growth and operational efficiency using Tern's platform.

Key responsibilities

• Define and implement the agency success strategy, including segmentation and engagement models
• Own post-sale success initiatives, including activation plans and structured business reviews tied to growth outcomes
• Collaborate with the Implementation team and Head of CX to ensure long-term agency relationships and support enterprise launches

Required qualifications

• 5+ years of experience in customer success, account management, strategic consulting, or senior sales roles focused on adoption and revenue growth
• Proven track record of managing a diverse book of business and driving measurable growth
• Experience in building repeatable processes in incomplete environments
• Ability to navigate both SMB/mid-market and enterprise complexities
• Strong instincts for driving adoption at the agency or team level