Agency Success Manager
Job Summary
To enhance client operational efficiency and revenue performance, the full-time remote Agency Success Manager will oversee the post-sale client lifecycle, focusing on onboarding, account expansion, and strategic recommendations based on performance data.
Key Responsibilities
- Lead high-impact onboarding sessions to ensure operational readiness for agents
- Conduct regular performance reviews to identify and address marketing and process problems
- Drive Net Revenue Retention by upselling clients and proactively managing churn risks
Required Qualifications
- 3-5 years of experience in Strategic Sales, Customer Success, or Account Management (preferably in SaaS, AdTech, InsureTech, or Marketing Services)
- Proven track record of retention and growth in a book of business
- Strong understanding of sales funnels and operational processes
- Ability to provide constructive feedback with radical candor
- Familiarity with CRMs and lead distribution logic is preferred
Complete Job Description
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