AI Adoption Manager

Job Summary

A company is looking for a Manager, Business Consulting, AI.

Key Responsibilities

• Lead and develop a team of AI Adoption Consultants
• Drive adoption and consumption outcomes across a portfolio of enterprise AI customers
• Partner with internal teams to remove blockers and accelerate customer time-to-value

Required Qualifications

• 8+ years of experience in contact center, CCaaS, customer success, or AI adoption
• 3+ years of experience leading direct reports in a customer-facing environment
• Strong experience working with enterprise customers in complex environments
• Proven success in driving measurable business outcomes and KPI improvement
• Strong understanding of contact center operations and key service metrics