AI Agent Experience Manager

Job Summary

A company is looking for an AI Agent Support Experience Manager.

Key Responsibilities

• Lead a team to deliver an exceptional AI agent experience
• Strategize the evolution of agent capabilities and workflows
• Leverage performance data to improve bot resolutions and customer experience across channels

Required Qualifications

• Degree in Data Analytics, Communications, Marketing, Business, or a related field
• 5-8 years of relevant work experience in operations or consulting, including 3+ years in leadership
• Experience in developing and optimizing chatbot/voice AI playbooks
• Proficiency in CRM software and data analytics tools
• Demonstrated ability to manage customer experiences across multiple AI systems