AI Agent Manager

Job Summary

Owning the CS tooling stack, the full-time remote AI Agent Manager will manage AI agent deployment, improve customer success operations, and enhance workflow efficiency through innovative automation solutions.

Key responsibilities

• Audit and manage AI agents, defining standards for their development, testing, and maintenance
• Administer and continuously improve the customer success tooling stack, ensuring data integrity and reporting infrastructure
• Produce reports on key metrics like retention and customer satisfaction while identifying opportunities for automation

Required qualifications

• 4-6+ years in Customer Success Operations or a related B2B SaaS role
• Hands-on experience with AI agent deployment, particularly in building LLM-based automations
• Working knowledge of prompt engineering fundamentals and the ability to iterate on agent reliability
• Familiarity with data privacy considerations, especially regarding customer data handling
• Strong written communication skills for documentation and agent copy refinement