AI Applications Support Analyst

Job Summary

AI Applications Support Analyst is a remote, contract position focused on transforming the Application Support team through automation and AI implementation, requiring hands-on development of AI agents and workflows.

Key Responsibilities

• Implement AI agents and automation scripts to streamline common support tasks
• Mentor the team on AI integration and re-engineer manual processes into automated workflows
• Analyze operational metrics to identify patterns and improve efficiency through automation

Required Qualifications

• 10+ years of operational experience
• Hands-on proficiency with AI technologies, including Generative AI and AI Agents
• Strong skills in SQL, Python, and scripting for immediate problem-solving
• Proven change management skills and ability to influence team culture
• Ability to simplify complex AI concepts into practical tools for support