AI Architect for Customer Experience

Job Summary

A company is looking for an AI Agent Architect, Customer Experience.

Key Responsibilities

• Own agent retrieval accuracy and relevance by architecting knowledge systems
• Drive automated resolution rates through decision frameworks for agent actions
• Manage AI safety and trust by establishing guardrails for agent behavior

Required Qualifications

• Deep understanding of large language models and AI agent architectures
• Experience in solutions architecture, platform engineering, or technical program management
• Ability to write scripts, work with APIs, and prototype technical solutions
• Experience in instrumenting systems and analyzing data for performance improvements
• Capability to explain complex AI systems to non-technical stakeholders and write clear documentation