AI & Automation Specialist

Job Summary

A company is looking for an AI & Automation Specialist to enhance customer care through AI-powered solutions.

Key Responsibilities

• Monitor, test, and optimize the chatbot to improve resolution rates and member experience
• Build and maintain conversational flows and playbooks aligned with brand tone
• Analyze performance data and customer feedback to implement improvements

Required Qualifications

• 2-4 years of experience managing AI-powered chatbots or automation tools in customer support
• Strong understanding of customer service operations and CRM integration
• Data analysis skills with the ability to create performance dashboards
• Experience developing SOPs and QA processes for automation platforms
• Familiarity with subscription-based or high-volume B2C businesses preferred