AI BDC Manager

Job Summary

A company is looking for an AI BDC Manager to oversee the onboarding and success of AI agents for dealership clients.

Key Responsibilities

• Lead the onboarding process for new dealership clients and serve as the main point of contact during implementation and after go-live
• Train dealership teams on workflows, call handling, and appointment scheduling while ensuring configurations are accurate and live without issues
• Monitor performance metrics and maintain detailed records in internal systems, coordinating across teams to remove blockers quickly

Required Qualifications

• 3-7 years of experience managing or training a Sales or Service BDC in a dealership or group
• Highly organized with a talent for managing multiple tasks simultaneously
• Experience with Schedulers and DMS tools such as Dealer-fx, MyKaarma, Tekion, CDK, or Reynolds
• Ability to communicate clearly with both store leadership and front-line teams
• Demonstrated ownership of outcomes and a commitment to creating great customer experiences