AI Business Analyst

Job Summary

A company is looking for an AI Business Systems Analyst.

Key Responsibilities:

• Identify and document customer friction points and underutilized opportunities in chat-enabled self-service channels
• Develop conversational flows for customer self-service and agent-facing solutions
• Evaluate existing capabilities and incorporate workflow automation into conversational experiences

Required Qualifications:

• Hands-on experience in developing and tuning Natural Language Understanding (NLU) models
• Experience in analyzing performance of automated self-service platforms
• Experience in customer service or contact center environment
• Comfort operating in global environments across cultures and time zones
• Experience with productivity suites like Microsoft, Google, etc