AI Client Experience Manager

Job Summary

Leading the development of AI-driven customer service solutions, the remote AI Client Experience Manager will enhance chatbot performance, automate workflows, and improve service efficiency while collaborating with cross-functional teams.

Key responsibilities

• Own the AI and automation roadmap for the Client Experience function in partnership with the Head of Client Experience
• Improve chatbot performance and related AI tools, focusing on response quality and customer satisfaction
• Identify and implement suitable AI solutions and service automation opportunities across customer support operations

Required qualifications

• 4+ years of experience in customer experience, service operations, or conversational AI roles
• A degree in Data Science, AI, or a related field is preferred; equivalent practical experience is also acceptable
• Hands-on experience with AI chatbots, virtual assistants, or customer support automation solutions
• Strong understanding of customer service workflows and support journeys
• Experience with customer service platforms such as Zendesk, Intercom, or Salesforce Service Cloud