AI Consultant
Job Summary
To support the transformation of the Global IT Service Desk, the part-time AI Consultant will design and implement AI-driven solutions using platforms like ServiceNow and Power Automate, focusing on enhancing user experience and automating service desk processes in a remote environment.
Key Responsibilities
- Assess current Service Desk processes and identify high-impact AI and automation opportunities
- Design and implement AI solutions and automations for common Service Desk tasks
- Standardize workflows and introduce intelligent routing and knowledge recommendations using AI
Required Qualifications
- 5+ years of experience in ITSM, Service Desk, and AI implementation
- Proven experience with automation in ServiceNow or comparable ITSM platforms
- Hands-on experience with conversational AI/chatbot tools
- Demonstrated success in delivering measurable efficiency gains in IT operations
- Strong skills in data analysis and reporting tools like Power BI or ServiceNow Performance Analytics
Complete Job Description
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