AI Contact Center Engineer

Job Summary

Specializing in next-generation customer engagement platforms, the full-time remote AI Contact Center & Virtual Agent Engineer will design, implement, and support AI-powered contact center ecosystems, including intelligent virtual agents and omnichannel solutions.

Key responsibilities

• Design and deploy AI-powered contact center architectures, including IVAs and chatbots
• Architect and implement integrations between conversational AI platforms and enterprise systems
• Provide expert-level technical support for AI-driven customer engagement systems

Required qualifications

• Bachelor's degree or equivalent proven technical experience
• Minimum of 5+ years in engineering or architecture roles related to contact centers
• Proven experience designing and deploying AI-enabled IVAs or chatbots at enterprise scale
• Hands-on experience with conversational AI platforms such as NICE Cognigy or Dialogflow
• Strong understanding of natural language processing (NLP/NLU) concepts