AI Conversation Analyst

Job Summary

A company is looking for an AI Conversation Analyst to oversee the quality strategy and performance optimization of AI-driven experiences.

Key Responsibilities

• Define and measure conversation quality KPIs that align with business goals
• Conduct quality audits of AI conversations and analyze data to identify improvement opportunities
• Lead cross-functional initiatives and present findings to leadership linking AI performance to business outcomes

Qualifications

• 5+ years of experience in analytics, business systems, conversational AI, or related fields
• Hands-on experience in data interpretation, trend analysis, and reporting
• Familiarity with conversational AI principles and relevant tools
• Experience with SQL and BI tools for self-serve analysis
• Ability to thrive in a remote, collaborative environment