AI Conversation Designer

Job Summary

A company is looking for an AI Conversation Designer to build and enhance chatbots for customer engagement and support.

Key Responsibilities

• Design and optimize chatbot flows for customer engagement and support
• Write conversation copy that aligns with brand tone and business objectives
• Analyze chatbot performance and customer interactions to propose improvements

Required Qualifications

• 2+ years of experience in designing and maintaining chatbot or conversational AI solutions
• Familiarity with NLP platforms such as Dialogflow or Watson
• Experience with LLMs and prompt engineering
• Working knowledge of Python, HTML, or JavaScript
• Strong data fluency and experience with performance analysis tools