AI Customer Success Engineer

Job Summary

A company is looking for an AI & Digital Customer Success Engineer.

Key Responsibilities:

• Design and iterate on AI-powered digital programs to enhance customer engagement and product adoption
• Write SQL queries to analyze customer data and identify usage trends and churn indicators
• Develop automated engagement sequences tailored to customer segments and lifecycle stages

Required Qualifications:

• 4+ years of experience in technical customer success, operations, or related post-sales functions in SaaS or cybersecurity
• Experience designing and executing digital customer programs at scale
• Proficient in SQL for independent data analysis
• Familiarity with AI and machine learning tools or automation platforms
• Customer-centric mindset focused on driving measurable business value