AI Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will drive customer adoption and outcomes in the AI sector.

Key Responsibilities

• Develop actionable playbooks to maximize customer use of the platform
• Own Gross and Net Retention, leading commercial conversations to expand inference usage
• Define success criteria and track ROI metrics, ensuring the platform is seen as essential

Required Qualifications

• Experience in an AI-first company, with knowledge of tokens, latency, and model routing
• Background in technical SaaS or API-first platforms, comfortable engaging with developers
• Proven track record of meeting revenue quotas and navigating complex stakeholder environments
• Ability to create repeatable systems and documentation for customer scaling