AI Enablement Services Lead

Job Summary

Transforming the insurance industry, the full-time AI Enablement Services Lead will architect the "Next-Gen Professional Services" organization by identifying, building, and deploying AI-driven capabilities to enhance delivery teams, all while working in a hybrid environment from the Chicago office.

Key responsibilities

• Design and oversee the development of AI agents to automate repetitive tasks in Data Migration, Project Management, and Implementation
• Analyze the delivery journey to identify friction points and build AI solutions for documentation and risk identification
• Create the "AI Playbook" to ensure proficiency in AI usage among Implementation Consultants and Customer Success Managers

Required qualifications

• Strong understanding of AI/LLM capabilities and Professional Services operational excellence
• Familiarity with AI landscape, including Prompt Engineering and Agentic Frameworks
• Proven experience in leading teams through digital transformation and change management
• Experience in process engineering methodologies such as Six Sigma or Lean
• Preferred background in InsurTech or complex SaaS migrations