AI Enablement Services Lead

Job Summary

Leading the transformation of professional services, the full-time AI Enablement Services Lead will architect AI-driven capabilities and automate processes within a hybrid work environment, focusing on enhancing delivery teams' efficiency and customer success.

Key responsibilities

• Design and oversee the development of AI Agents to automate repetitive tasks in Data Migration, Project Management, and Implementation
• Analyze the delivery journey to identify friction points and build AI solutions for documentation and risk identification
• Create the "AI Playbook" to ensure proficiency in AI utilization among Implementation Consultants and Customer Success Managers

Required qualifications

• Experience in Professional Services operational excellence combined with a deep understanding of AI/LLM capabilities
• Familiarity with AI technologies such as Prompt Engineering and Agentic Frameworks
• Proven ability to lead teams through digital transformation and change management
• Experience in process engineering methodologies like Six Sigma or Lean
• Background in InsurTech or complex SaaS migrations is highly preferred