AI Engineer for Financial Services
Job Summary
A company is looking for a Cognigy AI Engineer to design, build, and support AI-driven conversational experiences.
Key Responsibilities
- Design, develop, and deploy voice and chat virtual agents using Cognigy.AI
- Integrate Cognigy solutions with NICE CXone components and support hybrid human + AI customer journeys
- Ensure compliance with financial services regulatory requirements and monitor AI performance metrics
Required Qualifications
- 3+ years of experience with conversational AI or contact center automation
- Hands-on experience with Cognigy.AI and NICE CXone
- Strong understanding of call flows, IVR logic, and omnichannel CX
- Experience integrating with REST APIs, JSON, and enterprise middleware
- Familiarity with cloud environments (AWS, Azure, or GCP)
COMPLETE JOB DESCRIPTION
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