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AI Implementation Program Manager

Location: Remote
Compensation: Hourly
Reviewed: Wed, Sep 09, 2026
This job expires in: 30 days

Job Summary

To support AI tool development for Customer Support teams, the full-time AI Implementation Program Manager will manage the lifecycle of AI skills and tools, overseeing their creation, implementation, and governance in a remote setting.

Key responsibilities
  • Partner with cross-functional teams to identify and develop high-value AI workflows
  • Define and manage the AI tools submission lifecycle, including governance processes and evaluation frameworks
  • Conduct regular audits and maintain documentation for AI tools to ensure accuracy and relevance
Required qualifications
  • 7+ years of experience in Technical Program Management with a focus on AI tools
  • Demonstrable experience in AI product development, including prompt engineering and workflow automation
  • Strong understanding of software product development lifecycle and Agile methodologies
  • Experience in establishing quality evaluation frameworks with defined test cases and standards
  • Exceptional ability to communicate complex workflows in clear documentation

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