AI Implementation Program Manager
Location: Remote
Compensation: Hourly
Reviewed: Wed, Sep 09, 2026
This job expires in: 30 days
Job Summary
To support AI tool development for Customer Support teams, the full-time AI Implementation Program Manager will manage the lifecycle of AI skills and tools, overseeing their creation, implementation, and governance in a remote setting.
Key responsibilities
- Partner with cross-functional teams to identify and develop high-value AI workflows
- Define and manage the AI tools submission lifecycle, including governance processes and evaluation frameworks
- Conduct regular audits and maintain documentation for AI tools to ensure accuracy and relevance
Required qualifications
- 7+ years of experience in Technical Program Management with a focus on AI tools
- Demonstrable experience in AI product development, including prompt engineering and workflow automation
- Strong understanding of software product development lifecycle and Agile methodologies
- Experience in establishing quality evaluation frameworks with defined test cases and standards
- Exceptional ability to communicate complex workflows in clear documentation
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