AI Implementation Program Manager
Job Summary
Focused on enhancing customer support operations, the remote AI Implementation Technical Program Manager will build and manage a centralized library of AI-powered tools, overseeing their lifecycle from creation to quality assurance in a contract role.
Key Responsibilities:
- Develop and govern an AI skills repository, ensuring quality and relevance
- Collaborate with cross-functional teams to identify and implement AI-driven solutions
- Design and execute evaluation frameworks for AI tool performance and accuracy
Required Qualifications:
- Extensive experience in technical program management
- Proven ability in prompt engineering and AI tool implementation
- Exceptional written communication for technical documentation
- Strong understanding of AI capabilities and processes
- Experience in a customer support or operations environment within the technology sector
Complete Job Description
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