AI Infrastructure Manager

Job Summary

A company is looking for a Manager, AI, Infrastructure, & Tooling.

Key Responsibilities

• Define and lead the tooling and automation strategy for the Product Support organization, managing the technical roadmap and innovative solutions
• Analyze support data and team feedback to identify trends and opportunities for continuous improvement in the tooling ecosystem
• Lead cross-functional initiatives by building business cases, defining technical requirements, and delivering scalable solutions

Required Qualifications

• 3+ years experience in people management, preferably in a support tool environment
• Experience in implementing AI and automation solutions for Product Support teams
• Proven leadership success with technical and content teams, including project alignment and implementation planning
• Strong analytical mindset with the ability to interpret complex data and craft compelling narratives
• Experience developing robust experiment frameworks for optimizing technology stacks