AI Knowledge Designer

Job Summary

A company is looking for an AI Knowledge Designer to optimize customer support through AI interactions and documentation.

Key Responsibilities

• Design and refine conversational flows for the AI chatbot to ensure accurate and brand-aligned responses
• Create and maintain customer-facing documentation and FAQs to enhance self-service success
• Analyze performance metrics and implement improvements for AI behavior and documentation quality

Required Qualifications

• 1+ years of experience in conversational design, technical writing, or knowledge management in a SaaS or technology environment
• Hands-on experience with AI-powered customer support tools
• Strong understanding of customer support operations and documentation best practices
• Ability to interpret data and translate insights into actionable improvements
• Comfort working in a fast-paced, fully remote, and data-driven environment