AI Operations and Support Lead

Job Summary

Leading operations and support for enterprise platforms, the full-time salaried AI Operations and Support Lead will ensure service excellence and operational stability across ServiceNow, Microsoft Copilot, and AI-enabled solutions in a remote environment.

Key Responsibilities

• Provide operational leadership and day-to-day support for AI platforms and Identity & Access Management services
• Manage incidents, service requests, and problem management to minimize business disruption and ensure 24x7 service continuity
• Drive operational excellence through automation, process standardization, and continuous improvement initiatives

Required Qualifications

• ITIL knowledge and/or certification
• Experience with Azure, Microsoft 365, ServiceNow, or similar IAM platforms
• Exposure to AI operations and platform governance in an enterprise setting
• Familiarity with automation, workflow optimization, and operational governance
• Experience with Copilot Studio or enterprise AI support models