AI Operations Lead

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Tue, Mar 10, 2026

Job Category: Information Technology

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an AI Operations Lead, IT Service Experience (ServiceNow).

Key Responsibilities

Own the end-to-end Virtual Agent and AI-assisted support lifecycle for IT
Partner with development teams to design and implement Virtual Agent capabilities
Establish enterprise standards for conversational design and improve service delivery

Required Qualifications

5+ years in IT Service Management, product ownership, or technical operations
2+ years leading operational or technical teams
Strong hands-on experience with ServiceNow ITSM, Virtual Agent, and automation
Experience designing or optimizing AI-enabled service workflows
Solid understanding of ITIL and enterprise SaaS platforms

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

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