AI Operations Team Lead

Job Summary

A company is looking for an AI Operations Solutions Team Lead.

Key Responsibilities

• Own the ongoing operation, optimization, and continuous improvement of AI solutions in production
• Lead and develop a team of AI Solutions Analysts, ensuring effective work prioritization and performance management
• Define and track AI effectiveness using operational and customer metrics to drive continuous improvement decisions

Required Qualifications

• Bachelor's degree in Business, Technology, Data Science, Data Analytics, or a related field
• 5+ years of experience in contact center operations, applied AI enablement, analytics, or continuous improvement
• Experience leading and developing individual contributors