AI Platform Support Engineer

Job Summary

Seeking an experienced AI Platform Support Engineer to provide remote L1, L2, and L3 support for enterprise AI tools including Microsoft Copilot, Google Gemini, and Claude, while managing user issues, configuring integrations, and coordinating with vendors.

Key Responsibilities

• Provide L1, L2, and L3 support to resolve user issues related to AI tools
• Act as the primary point of contact for user issues, calls, and escalations
• Coordinate with vendors like Microsoft and Google to resolve technical issues

Required Qualifications

• 8-12 years of experience in AI platform support or related fields
• Hands-on experience with Microsoft 365 Copilot and familiarity with Google Workspace Gemini Enterprise
• Strong understanding of SaaS platforms, integrations, and identity access management (IAM)
• Basic scripting knowledge in PowerShell or Python is preferred
• Experience handling L1 to L3 support and escalations