AI Platform Support Specialist

Job Summary

A company is looking for an AI Platform Support Specialist to manage and optimize customer-facing AI systems.

Key Responsibilities

• Monitor and ensure the reliability of production AI systems and partner environments
• Act as the first response layer for AI incidents and manage escalations
• Perform root cause analysis and implement optimization initiatives for AI performance

Required Qualifications

• Three or more years of experience supporting production SaaS platforms or technical systems
• Experience with support platforms such as Zendesk, Gorgias, or Salesforce Service Cloud
• Ability to collaborate closely with Product and Engineering teams
• High ownership mentality and comfort operating in ambiguity
• Zendesk Admin certification or equivalent experience is desirable