AI Platform Support Specialist

Job Summary

A company is looking for an AI Platform Support Specialist to ensure the reliability and optimization of customer-facing AI systems.

Key Responsibilities

• Monitor and maintain the performance of production AI systems and partner environments
• Diagnose and resolve AI incidents and escalations, collaborating with Product and Engineering teams
• Manage a portfolio of partner AI assistants, focusing on performance, stability, and continuous improvement

Required Qualifications

• Three or more years of experience supporting production SaaS platforms or technical systems
• Experience with support platforms such as Zendesk, Gorgias, Jira, or Salesforce Service Cloud
• Demonstrated ability to collaborate with Product and Engineering teams
• High ownership mentality and comfort operating in ambiguity
• Zendesk Admin certification or equivalent platform administration experience is desirable