AI Product Management Director

Job Summary

Driving the evolution of AI-powered customer engagement solutions, the full-time AI Product Management Director will own strategy and execution for core platform capabilities, partnering with engineering to develop intelligent systems and ensuring alignment with customer needs while operating in a hybrid or remote environment.

Key responsibilities

• Own strategy and execution for core platform capabilities across APIs, voice, messaging, orchestration, and automation
• Drive the transition from feature delivery to intelligent system design, collaborating closely with engineering teams
• Engage with enterprise customers and GTM teams to validate use cases and outcomes, presenting at customer meetings to clarify platform vision

Required qualifications

• 15+ years of product management experience with significant ownership and leadership responsibility
• Strong background in platform, APIs, and developer-centric products, with 10+ years of contact center experience
• Proven ability to build and scale a platform from inception through maturity
• Deep technical fluency in API design, system architecture, and platform tradeoffs
• Experience evolving a platform toward AI-enabled capabilities