AI Solutions Analyst

Job Summary

A company is looking for an AI Solutions Analyst - Contact Center Technologies.

Key Responsibilities

• Operate, support, and optimize AI-enabled contact center solutions in production
• Configure and maintain AI workflows using low code/no code platforms
• Monitor AI adoption, usage, and effectiveness using operational and customer metrics

Required Qualifications

• Bachelor's Degree in Computer Science, Data Analytics, Business, or related field; or equivalent experience
• 3+ years of experience in contact center operations, applied AI enablement, analytics, or continuous improvement
• Experience with CRM and contact center platforms such as NiCE, SAP CRM, Salesforce, Genesys, or Five9