AI Solutions Architect

Job Summary

A company is looking for an AI Solutions Architect to enhance customer-facing chatbot and AI agent experiences.

Key Responsibilities

• Define strategy and roadmap for chatbot and email AI agents in collaboration with CS and Product leadership
• Design and optimize AI agent workflows and procedures to ensure effective customer interactions
• Conduct quality reviews and analytics to identify trends and improve chatbot performance

Required Qualifications

• 1-3 years of experience in configuring customer-facing AI agents/chatbots
• 5+ years of experience in customer support backend operations or CS systems administration
• Strong technical acumen with the ability to communicate technical concepts effectively
• Experience in cross-collaboration with various teams, including Engineering and Product
• Proficiency in SQL and familiarity with data analysis