AI Solutions Business Analyst

Job Summary

A company is looking for an AI Solutions Business Analyst.

Key Responsibilities

• Partner with Customer Service leaders to gather and document functional requirements for conversational AI solutions
• Translate business needs into actionable requirements for solution design and development
• Analyze AI Agent performance and speech analytics insights to identify trends and recommend improvements

Required Qualifications

• 3+ years of experience as a Business Analyst in a customer service or consulting environment
• Hands-on experience with conversational AI platforms and foundational understanding of NLU/NLP concepts
• Experience using Speech Analytics tools to analyze call drivers and identify trends
• Customer-focused, solution-oriented mindset with a commitment to delivering measurable value
• Highly organized and self-motivated, comfortable managing work independently in a dynamic environment