AI Solutions Manager

Job Summary

A company is looking for an AI Solutions Manager for SMB.

Key Responsibilities

• Build and deepen relationships with AI/ML practitioners to foster adoption and uncover new use cases
• Conduct discovery sessions with customers to understand their goals and propose tailored solutions
• Collaborate with technical teams to address complex customer needs and ensure smooth implementation

Required Qualifications

• 2+ years of experience as a Customer Success Manager in SaaS
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts
• Self-starter with a customer-first mindset, thriving in limited process environments
• Exceptional organizational skills to manage multiple customer relationships effectively
• Bonus: Familiarity with AI/ML workflows or GenAI technologies