AI Solutions Manager

Job Summary

Partnering with innovative AI/ML teams, the full-time AI Solutions Manager will drive customer adoption, manage renewal cycles, and ensure SMB and Mid-Market clients leverage AI for impactful business outcomes while working remotely from the San Francisco Bay area.

Key responsibilities

• Build and deepen relationships with AI/ML practitioners and executives to foster adoption and uncover new use cases
• Conduct discovery sessions to understand customer goals and propose tailored solutions
• Collaborate with technical teams to ensure smooth implementation and address complex customer needs

Required qualifications

• 2+ years of experience as a Customer Success Manager in SaaS
• Proven track record of driving expansion and upsell revenue within SMB and Mid-Market accounts
• Exceptional organizational skills with the ability to manage multiple customer relationships effectively
• Strong ability to demo technical products and translate their value into tailored customer solutions
• Bonus: Familiarity with AI/ML workflows or GenAI technologies