AI Solutions Manager

Job Summary

To support a growing practice, the full-time AI Solutions Manager will drive customer adoption and success by managing relationships with AI/ML teams, conducting discovery sessions, and collaborating with technical teams to implement tailored solutions, all while working remotely from the San Francisco Bay area.

Key responsibilities

• Build and deepen relationships with AI/ML users to foster adoption and uncover new use cases
• Conduct discovery sessions to understand customer goals and propose tailored solutions
• Collaborate with technical teams to address customer needs and ensure smooth implementation

Required qualifications

• 3+ years of experience as a Customer Success Manager in SaaS
• Exceptional organizational skills with the ability to prioritize multiple customer relationships
• Proven ability to demo technical products and translate their value into tailored solutions
• Strong communication skills for fostering collaboration across teams
• Bonus: Familiarity with AI/ML workflows or GenAI technologies