AI Solutions Practice Lead
Job Summary
To deliver next-generation, customer-centric solutions within the Insurance Customer Care Operations domain, the full-time Principal - AI Solutions Practice Lead will manage dual responsibilities of strengthening the solutions organization and partnering with the transformation office to translate customer problem statements into deployable solutions.
Key responsibilities
- Collaborate with clients to identify and translate customer needs into effective AI-driven contact center solutions
- Redesign processes for automation and orchestration within Customer Care Operations and Contact Center functions
- Act as a process architect and business strategist to enhance operational efficiency and customer experience
Required qualifications
- 5+ years of experience in Customer Care Operations and Contact Center functions within Property, Casualty, and Specialty lines
- 15+ years of experience as a process architect focused on automation and agentic orchestration
- Proven ability to translate business needs into process, data, and design decisions
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 45,457 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
