AI Support Experience Specialist
Job Summary
A company is looking for an AI Support Experience Specialist.
Key Responsibilities
- Design, build, and optimize AI chatbot playbooks and conversational flows
- Monitor and analyze chatbot performance, identifying opportunities for improvement
- Collaborate with cross-functional teams to enhance conversational design and customer journey
Required Qualifications
- Degree in Data Analytics, Communications, Marketing, Business, or a related field
- Experience developing and optimizing chatbot playbooks and understanding voice AI design
- Strong analytical skills to interpret performance data and derive actionable insights
- Proficiency in CRM software and data analytics tools
- Hands-on experience with designing error recovery paths and escalation logic for AI interactions
COMPLETE JOB DESCRIPTION
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