AI Support Operations Supervisor

Job Summary

A company is looking for an AI Support Operations Supervisor.

Key Responsibilities

• Monitor the performance and stability of the automated AI support system
• Manage operational incidents and escalate technical problems as needed
• Identify improvement opportunities for automation workflows and support processes

Required Qualifications

• Bachelor's degree in Business Administration, Information Systems, Customer Experience Management, or a related field
• 3-5 years of experience in customer support operations or technical customer support environments
• Ability to monitor operational dashboards and understand workflow automation systems
• Familiarity with tools such as Salesforce, Jira/Atlassian, and customer support platforms
• Fluency in English (C1); additional languages are advantageous