AI Support Operations Supervisor

Job Summary

Overseeing the performance and reliability of an automated first-line customer support platform, the full-time AI Support Operations Supervisor will monitor AI support operations, manage incident handling, and ensure continuous improvement of automated processes in a remote environment.

Key responsibilities

• Monitor daily performance of the automated AI support system and ensure SLA adherence
• Manage operational incidents and escalate technical problems to relevant teams as needed
• Identify improvement opportunities in automation workflows and provide feedback to optimize processes

Required qualifications

• Bachelor's degree in Business Administration, Information Systems, Customer Experience Management, or a related field
• 3-5 years of experience in customer support operations or technical support environments
• Familiarity with digital customer support platforms and workflow automation systems
• Strong analytical mindset and ability to identify operational issues quickly
• Fluency in English (C1); additional languages such as German, Spanish, Chinese, or Japanese are advantageous