AI Support Specialist

Job Summary

A company is looking for an AI Support Specialist to manage and optimize customer-facing AI systems.

Key Responsibilities

• Monitor and ensure the reliability and performance of production AI systems
• Diagnose and resolve escalated AI incidents and platform issues
• Manage a portfolio of partner AI assistants, driving continuous improvement and performance optimization

Required Qualifications

• Three or more years of experience supporting production SaaS platforms or technical systems
• Experience with support platforms such as Zendesk, Gorgias, or Salesforce Service Cloud
• Ability to collaborate with Product and Engineering teams
• High ownership mentality and ability to operate in ambiguous situations
• Zendesk Admin certification or equivalent experience is desirable